Kopp, Stefan; Cyra, Katharina; Kummert, Franz; Schillingmann, Lars; Brandt, Mara; Freigang, Farina; Opfermann, Christiane; Straßmann, Carolin; Yaghoubzadeh, Ramin; Buschmeier, Hendrik; Krämer, Nicole; Pitsch, Karola; Wall, Eduard:
Conversational assistants for elderly users – The importance of socially cooperative dialogue
In: Proceedings of the AAMAS Workshop on Intelligent Conversation Agents in Home and Geriatric Care Applications co-located with the Federated AI Meeting - AAMAS 2018 Workshop on Intelligent Conversation Agents in Home and Geriatric Care Applications; 2018-07-15 – 2018-07-15; Stockholm, Sweden - Aachen: RWTH, 2018 - (CEUR Workshop Proceedings ; 2338), pp. 10 - 17
2018book article/chapter in ProceedingsOA Gold
Communication StudiesFaculty of Humanities » Institut für Kommunikationswissenschaft
Title in English:
Conversational assistants for elderly users – The importance of socially cooperative dialogue
Author:
Kopp, StefanSCOPUS; Cyra, KatharinaSCOPUS; Kummert, FranzSCOPUS; Schillingmann, LarsSCOPUS; Brandt, MaraSCOPUS; Freigang, FarinaSCOPUS; Opfermann, ChristianeSCOPUS; Straßmann, CarolinSCOPUS; Yaghoubzadeh, RaminSCOPUS; Buschmeier, HendrikSCOPUS; Krämer, NicoleSCOPUSLSF; Pitsch, KarolaORCID iDSCOPUSLSF; Wall, EduardSCOPUS
Open Access?
OA Gold
Scopus ID:
Language of text:
English
Keyword, Topic:
Conversational assistants ; Cooperative dialogue ; Elderly users

Abstract in English:

Conversational agents can provide valuable cognitive and/or emotional assistance to elderly users or people with cognitive impairments who often have difficulties in organizing and following a structured day schedule. Previous research showed that a virtual assistant that can interact in spoken language would be a desirable help for those users. However, these user groups pose specific requirements for spoken dialogue interaction that existing systems hardly meet. This paper presents work on a virtual conversational assistant that was designed for, and together with, elderly as well as cognitively handicapped users. It has been specifically developed to enable ‘socially cooperative dialogue’ – adaptive and aware conversational interaction in which mutual understanding is co-constructed and ensured collaboratively. The technical approach is described and results of evaluation studies are reported.