Burke, Robin; Adomavicius, Gediminas; Bogers, Toine; Di Noia, Tommaso; Kowald, Dominik; Neidhardt, Julia; Özgöbek, Özlem; Pera, Maria Soledad; Tintarev, Nava; Ziegler, Jürgen:
De-centering the (Traditional) User : Multistakeholder Evaluation of Recommender Systems
In: International Journal of Human Computer Studies, Vol. 203 (2025), Article 103560
2025article/chapter in journalOA Hybrid
Computer ScienceFaculty of Computer Science » Human-centered Computing and Cognitive Science (HCCS) » Interactive Systems
Title in English:
De-centering the (Traditional) User : Multistakeholder Evaluation of Recommender Systems
Author:
Burke, Robin
ORCID
0000-0001-5766-6434ORCID iD
Other
corresponding author
;
Adomavicius, Gediminas
ORCID
0000-0001-5251-5098ORCID iD
;
Bogers, Toine
ORCID
0000-0003-0716-676XORCID iD
;
Di Noia, Tommaso
ORCID
0000-0002-0939-5462ORCID iD
;
Kowald, Dominik
ORCID
0000-0003-3230-6234ORCID iD
;
Neidhardt, Julia
ORCID
0000-0001-7184-1841ORCID iD
;
Özgöbek, Özlem
ORCID
0000-0003-2612-2009ORCID iD
;
Pera, Maria Soledad
ORCID
0000-0002-2008-9204ORCID iD
;
Tintarev, Nava
ORCID
0000-0003-1663-1627ORCID iD
;
Ziegler, JürgenUDE
GND
1015876811
LSF ID
3881
ORCID
0000-0001-9603-5272ORCID iD
Other
connected with university
Year of publication:
2025
Open Access?:
OA Hybrid
arXiv.org ID
Web of Science ID
Scopus ID
Language of text:
English
Keyword, Topic:
Evaluation ; Multistakeholder issues ; Recommender systems
Type of resource:
Text
Access Rights:
open access
Peer Reviewed:
Yes

Abstract in English:

Multistakeholder recommender systems are those that account for the impacts and preferences of multiple groups of individuals, not just the end users receiving recommendations. Due to their complexity, these systems cannot be evaluated strictly by the overall utility of a single stakeholder, as is often the case of more mainstream recommender system applications. In this article, we focus our discussion on the challenges of multistakeholder evaluation of recommender systems. We bring attention to the different aspects involved -- from the range of stakeholders involved (including but not limited to providers and consumers) to the values and specific goals of each relevant stakeholder. We discuss how to move from theoretical principles to practical implementation, providing specific use case examples. Finally, we outline open research directions for the RecSys community to explore. We aim to provide guidance to researchers and practitioners about incorporating these complex and domain-dependent issues of evaluation in the course of designing, developing, and researching applications with multistakeholder aspects.