Donkers, Tim; Ziegler, Jürgen:
Leveraging Arguments in User Reviews for Generating and Explaining Recommendations
In: Datenbank-Spektrum, Vol. 20 (2020), No. 2, pp. 181 - 187
2020article/chapter in journalOA Hybrid
Computer ScienceFaculty of Engineering » Computer Science and Applied Cognitive Science » Computer Science » Interactive Systems
Title in English:
Leveraging Arguments in User Reviews for Generating and Explaining Recommendations
Author:
Donkers, TimUDE
GND
1318565251
LSF ID
59377
ORCID
0000-0002-9230-1243ORCID iD
Other
connected with university
;
Ziegler, JürgenUDE
GND
1015876811
LSF ID
3881
ORCID
0000-0001-9603-5272ORCID iD
Other
connected with university
Year of publication:
2020
Open Access?:
OA Hybrid
Language of text:
English

Abstract in English:

Review texts constitute a valuable source for making system-generated recommendations both more accurate and more transparent. Reviews typically contain statements providing argumentative support for a given item rating that can be exploited to explain the recommended items in a personalized manner. We propose a novel method called Aspect-based Transparent Memories (ATM) to model user preferences with respect to relevant aspects and compare them to item properties to predict ratings, and, by the same mechanism, explain why an item is recommended. The ATM architecture consists of two neural memories that can be viewed as arrays of slots for storing information about users and items. The first memory component encodes representations of sentences composed by the target user while the second holds an equivalent representation for the target item based on statements of other users. An offline evaluation was performed with three datasets, showing advantages over two baselines, the well-established Matrix Factorization technique and a recent competitive representative of neural attentional recommender techniques.