Shire, Karen; Holtgrewe, Ursula; Kerst, Christian:
Re-organising Customer Service Work : An Introduction
In: Re-Organising Service Work in Europe : Call Centres in Germany and Britain / Holtgrew, Ursula (Eds.). - London: Ashgate Publishers, 2002, pp. 1 - 16
2002book article/chapter in collection
Sociology, Social SciencesFaculty of Social Sciences » Department of Sociology (IfS)
Title in English:
Re-organising Customer Service Work : An Introduction
Author:
Shire, KarenUDE
GND
122123611
LSF ID
48767
ORCID
0000-0002-3934-632XORCID iD
Other
connected with university
;Holtgrewe, UrsulaUDE
LSF ID
687
Other
connected with university
;Kerst, Christian
Language of text:
English
Appears in
Re-Organising Service Work in Europe : Call Centres in Germany and Britain
Editor:
Holtgrew, Ursula
Place of publication:
London
Publisher:
Ashgate Publishers
Year of publication:
2002
in:
pp. 1 - 16
ISBN
0754619559
ISBN
978-0754619550
Library shelfmark:
OKP1576