Frenkel, Stephen J.; Tarn, Mary; Korczynski, Marek; Shire, Karen:
Beyond Bureaucracy? Work Organisation in Call Centres
In: International Journal of Human Resource Management, Vol. 9 (1998), No. 6, pp. 957 - 979
1998article/chapter in journal
Sociology, Social SciencesFaculty of Social Sciences » Department of Sociology (IfS)
Related: 1 publication(s)
Title in English:
Beyond Bureaucracy? Work Organisation in Call Centres
Author:
Frenkel, Stephen J.
;Tarn, Mary
;Korczynski, Marek
ORCID
0000-0003-1517-6001ORCID iD
;Shire, KarenUDE
GND
122123611
LSF ID
48767
ORCID
0000-0002-3934-632XORCID iD
Other
connected with university
Year of publication:
1998
DOI
10.1080/095851998340694
Scopus ID
0000502272
Language of text:
English
Appears in
International Journal of Human Resource Management
Title in English (abbreviated):
Int J Hum Resour Manage
Place of publication:
London
Publisher:
Routledge
in:
Vol. 9 (1998), No. 6, pp. 957 - 979
ISSN
1466-4399 Show availability online & print
ISSN
0958-5192 Show availability online & print
ZDB ID
2032106-5
Keyword, Topic:
Bureaucracy; Call centre; Customer service representatives; Information technology (IT); Job satisfaction; Discretionary work effort; Work organization