Gehle, Raphaela; Pitsch, Karola; Wrede, Sebastian:
Signaling Trouble in Robot-To-Group Interaction : Emerging Visitor Dynamics With a Museum Guide Robot
In: Proceedings of the Second International Conference on Human-Agent Interaction : October 28 - 31, 2014, Tsukuba Japan - International Conference on Human Agent Interaction ; 2 (Tsukuba) : 2014.10.28-31 HAI ; 2 (Tsukuba) : 2014.10.28-31 - New York, NY: ACM, 2014, pp. 361 - 368
2014book article/chapter in Proceedings
Communication StudiesFaculty of Humanities » Institut für Kommunikationswissenschaft
Title:
Signaling Trouble in Robot-To-Group Interaction : Emerging Visitor Dynamics With a Museum Guide Robot
Author:
Gehle, RaphaelaLSF; Pitsch, KarolaORCID iDLSF; Wrede, Sebastian
Language of text:
English

Abstract:

Once a museum guide robot is deployed in the real world, it is faced with the difficulty to deal with user utterances within a noisy environment. We present explorative analy- sis of the ways in which visitors signal trouble on a multi- modal level when they have difficulties in understanding the robot. Such moments of trouble are investigated in the con- text of robot-to-group situations. Analysis will give insights into the visitors conduct at moments of trouble in robot-to- single-user and robot-to-group interactions. In a limited data set, we found that members of a group show internal gaze coordination between each other when trouble occurs due to the robot’s inadequate behavior. Implications will be drawn for further developing the interactional capabilities of an au- tonomous robot system to be attentive and responsive to the users’ needs.